Leonardo Hotel Middlesbrough

The staff were so lovely and I loved the use of the sauna and pool in the morning. I felt well looked after checking in quite late, and again in the morning when I wanted to use the sauna and still have some time for breakfast. The location was very convenient for my conference the next day.

Clean, great room 411 - good breakfast service and great food served. Clean pool facilities.

The staff were lovely ladies at the desk and a lovely gentleman in the morning at the pool area, very welcoming and seemed the same with everyone. I was surprised by the amenities there and how clean everything was considering the price.

The excellent customer service skills from each and every member I came into contact with. starting with the lovely warm welcome as i booked at reception. To the lady who cleaned the rooms. She was so lovely, I had mistakenly put the wrong sign on the door. I had put on the one to get the room cleaned instead of "Do not disturb", she was genuinely concerned that i had been booked into a room that hadn't been cleaned. It had been, it was delightfully clean. I know how hard it is to do their job as i have worked in the hospitality business in hotels & holiday camps previously. To the lovely warm reception when i went into the breakfast room in the morning. I had a fitful sleep. Absolutely outstandingly customer service. Most of all, one of the best breakfasts I have ever had staying in hotels. Very good quality, massive selection & omg the coffee, nice & strong, food was a great selection, hot, very well cooked by the chef. I have stayed at the Holiday Inn too at Middlesbrough, their hotel pales in comparison to yours. Occasionally I stay over in Middlesbrough as I commute to work by train. I recommend everyone to go to events at Middlesbrough Town Hall then stay over at Leonardo. Leonardo has upgraded the hotel from the previous owner & improved the car park. Absolutely love the mural on the wall. Brings colour to an urban town.

Good location, near station and bars. Boro a decent place for real ale, if you’re prepared to walk (or taxi). Room great. Staff all excellent. Kettle in room. Breakfast paid for the night before good value. Plenty of choice. Eggs cooked well. Too early to check in but easily stored our luggage securely.